The sub-processors that are relevant to you depend on the Sophos products and services that you use.
| Sub-processor | Location of Processing | Purpose | Relevancy |
| ALL Sophos Products | |||
| Amazon Web Services* | USA, UK, Ireland, Germany, Canada, Australia, Japan, India, Brazil | Data center services, cloud infrastructure services | All Sophos Products |
| Atlassian | Germany, Ireland | Internal requests and project tracking | All Sophos Products |
| ChurnZero | Ireland | Customer success platform | All Sophos products |
| Foundever | Brazil, Argentina | Technical support helpdesk (following customer approval for Spanish-speaking support) | All Sophos Products |
| Genesys | Ireland, USA | Cloud Based contact centre system , Technical support, Marketing to route inbound calls | All Sophos Products |
| OpenAI | USA | Generative artificial intelligence services | All Sophos Products |
| Rescue (LogMeIn) | USA | Remote access capabilities for Technical Support | All Sophos Products |
| Salesforce | USA | Customer relationship management services and technical support services | All Sophos Products |
| WhatFix | USA | Tips for the user in the web interface | All Sophos Products |
| Certain Sophos Products (see ‘Relevancy’ column) | |||
| Ada Support | USA, Canada | Technical support and chat bot services | Sophos Home |
| Aiven (Apache Kafka) | Finland | Cloud infrastructure services | Sophos Central; Sophos Email & Phish Threat; Network Security (ZTNA) |
| Azure | USA | Information security services | Sophos MDR |
| BlueOcean | Canada | Technical support helpdesk | Sophos Home |
| Cleverbridge | USA, Germany | Payment support services | Sophos Home |
| Cyren | Israel | Threat detection services | UTM and firewall products |
| Echoworx | Canada | Email encryption services | Sophos Email & Phish Threat |
| USA | Data center services, cloud infrastructure services, analytics tools | Sophos Home | |
| Google Cloud Platform | USA | Cloud infrastructure services, analytics tools | Sophos Intercept X for Mobile; Sophos Email & Phish Threat, Network Security (ZTNA) |
| GoTo Technologies (formerly LogMeIn) | UK, USA, Australia, Brazil, Germany, India, Singapore | Remote access capabilities for technical support | Sophos Home |
| Grafana | USA, Sweden | Operational dashboard (metrics) services | Network Security (ZTNA) |
| Logz.io | Germany | Storage of log files | Sophos Central and various products administered via Sophos Central; Sophos Data Lake |
| McAfee | USA | Storage | UTM if customer selects local storage |
| Microsoft Office 365 | USA | Office communication applications | Sophos Email & Phish Threat; Network Security (ZTNA) |
| ReversingLabs | Croatia | Threat detection and analysis services | Sophos Central and various products administered via Sophos Central; Sophos XDR, Sophos Intercept X – relevant to manually submitted samples from customers |
| SendSafely | USA, Ireland | Technical support helpdesk and filesharing system | Sophos Home |
| SendSafely B2B | Ireland, Germany | Uploading files | All Sophos products except Sophos Home |
| Sentry | USA | Error reporting and analysis | Sophos firewall products; Network Security (ZTNA) |
| Teamviewer | Germany, Netherlands | UTM Remote Access | Sophos Firewall Product |
| Telligent (Verint) | Ireland, Germany | Community forums | Sophos Community |
| UserSnap | USA, Austria | Customer feedback software | Sophos Central; Network Security (ZTNA) |
| VirusTotal (Chronicle, subsidiary of Google) | USA, Ireland | Threat detection and analysis services | Sophos Labs |
| Zendesk | USA | Technical support helpdesk | Sophos Home, Hitman Pro |
* During the initial account set-up, administrators select their hosting location.
** For sub-processor address information, please contact dataprotection@sophos.com.
SOPHOS AFFILIATES
Sophos may use one or more Sophos affiliates as sub-processors to deliver products and services to you. The affiliates used may also depend on where you and your users are located. Details of Sophos affiliates are listed here.
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Last Updated November 8, 2023